Bookings & Cancellation Policy at Adhurst Yurts – the T&Cs
Adhurst Yurts only handle bookings from persons over 18 years of age. We reserve the right, at all times – without a statement of reasons – to refuse a booking.
A booking is confirmed upon receipt of full payment or a 25% non-refundable deposit. Deposits can only be taken if a booking has a check-in date of more than 10 weeks away. For all bookings that have a check in date of less than 10 weeks before check-in, payment for the booking will be required in full and the entire booking will be non-refundable. Both balance and deposit are non-refundable. Please ensure you have travel insurance that is valid for UK trips!
Where a deposit has been paid, full balance payment will be due 10 weeks in advance of your check-in date and a reminder will be sent to you two weeks prior to this date by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and contact us by telephone (07789 954476) to arrange for alternative payment method.
Changes and Cancellations – Any cancellation or amendment request must be sent to us by email and will be considered and responded to within one working day of receipt. We will always try to help but we cannot guarantee that such requests will be met.
Pets – It is the responsibility of the pet owner to request permission to bring a pet to Adhurst. Each request is dealt with individually and so far none have been denied. However, if we believe other guests on the same dates will be adversely affected by your pet we might not allow it to come. All pets must be kept on a lead when in the area of sheep or horses.
Tents – It is not permitted to bring tents to Adhurst under any circumstances. If additional accommodation is needed for a large booking we sometimes have bell tents.
Smoking and Beebee Guns – Please do not smoke cigarettes in our yurts! Do not use beebee guns of any description on site. If we find pellets we will come look for you and make you pick up every single one.
Day Visitors – Only after pre-arrangement with the owners can we accept day visitors to a yurt. We do not allow outside visitors at all in the evenings. This is done to ensure that guests enjoy the site at its proper capacity. Day guests must never drive onto the yurt site.
Events – If you are booking an event involving all the yurts and cabin or outside guests you will need to ensure this is clear before booking. Rates vary and will need to factor in catering, parking arrangements, sanitation arrangements, any temporary marquee-type structures, rubbish clearance and flowers and electricity rental and lighting. Our events are always low-key and kind to the habitat. We do not permit outside contractors except in special circumstances and at our discretion.
Fishing – Please see our Wild Fly Fishing Syndicate information. Fishing incurs an extra charge. Only suitable for experienced anglers.
Fishing is catch and release, by fly only, fished upstream, with dry flies and nymphs permitted, maximum size 10 standard barbless hook.
Lures are not permitted. Wading is allowed at Members risk. All fish must be returned to the river unharmed.
Pricing and Information – Adhurst Yurts reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Information on our website or the Canopy and Stars website might have changed by the time you come to make your booking. Generally, any changes are in fact improvements. Although we make every possible effort to ensure all information is up to date occasionally errors can occur.
Force Majeure – Force Majeure on the side of Adhurst Yurts exists if the implementation of the agreement is entirely or partially, temporarily or permanently, prevented due to circumstances which are beyond the control of Adhurst Yurts, including the threat of war, strikes, blockades, fire, floods and other disruptions or events. It is always advisable to have your own Holiday Insurance.
The assumption of Risks – Remember that you will be camping in the outdoors with live animals and other natural hazards, such as rabbit holes. The wood burner will get hot and if touched could burn. Whilst we take great care to keep guests safe accidents can happen and Adhurst Yurts are not responsible for such accidents (to the greatest extent permitted by law). It is your responsibility to supervise any children. If you notice that any equipment looks faulty and/or unsafe you must inform us as soon as possible.
We advise anyone to take out travel insurance against the risk of accidents and/or your stay being cut short.
It is advisable to take out holiday insurance in the event of having to cancel a booking.